AI-Powered Customer Service Bot
An advanced customer service automation system designed for ABC Electric, enabling instant communication with clients across Facebook and WhatsApp through smart conversational flows.
The Challenge
ABC Electric was receiving hundreds of repetitive messages every week via social media and their website contact form. The manual handling of support and sales inquiries was inefficient, delayed, and inconsistent across platforms. They needed a unified, intelligent system to streamline communication and improve response time.
Our Solution
We implemented an omnichannel chatbot integrated through WhatsApp Business API, Facebook Messenger API, and custom Webhooks. The system uses pre-built flows and smart tagging logic to handle FAQs, collect leads, and direct complex requests to human agents. The chatbot is active 24/7 and fully synchronized across all communication channels.
Measurable Results
The impact we delivered for ABC Electric
Key Features
Discover the powerful capabilities that made this project successful
""The chatbot has completely changed how we interact with our clients. We now respond instantly, qualify leads faster, and save hours every week. It's like having a 24/7 assistant that never sleeps.
