AI for private clinics

24/7 booking and automated triage for your medical clinic in Romania

AI voice agent that picks up all calls, asks basic symptoms, books with the right specialist and sends confirmations. -22% no-shows, +18% new bookings.

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Reality in a Romanian private clinic

  • Patients call at 7 AM or 9 PM - nobody picks up.
  • Reception overwhelmed at peak: 30-50 calls/hour impossible for 1-2 people.
  • Chronic no-shows: 15-25% of bookings lost because patients forget or don't confirm.
  • Repeat questions 100x/day: hours, prices, what documents, which specialist.
  • New patient doesn't know which specialist to book - call-back takes hours.

How AI changes clinic reception

Romanian voice agent that understands the request, does basic triage and books directly.

Smart AI triage

Understands symptoms described by patient (pain, fever, abdominal pain) and recommends the right specialist. Escalates to human for complex cases.

Direct calendar booking

Searches availability per specialist, recommends nearest slots, confirms instantly. Integrates with your systems: Hipocrate, MedicalApp, custom.

Confirmations + rescheduling

Auto SMS 48h and 4h before. Patient reschedules with 1 click. No-show drops from 22% to 8%.

Multilingual: RO + EN + HU

For clinics with expat patients (Cluj, Timisoara, Bucharest), the agent answers fluently in English or Hungarian.

Case study

Private clinic network with 3 locations (Bucharest, Cluj, Timisoara) - 90 day results

Private clinic network, 3 locations, 28 specialists, ~5,500 calls/month aggregate

Before

  • - 41% missed calls at peak and after hours
  • - 23% no-show rate on bookings
  • - 4 reception staff non-stop on phone
  • - Patients abandoning to competitors
  • - No clear metrics: didn't know how many opportunities lost

After 60 days

  • Missed calls: 41% → 5%
  • No-shows: 23% → 8% (-65%)
  • +340 new bookings/month aggregate
  • Reception freed: 2 people moved to VIP patient relations
  • KPI dashboard per location, per specialist
  • ROI in 3 months
"Best business decision of 2025. We essentially expanded without hiring. AI handles 80% of calls, reception now focuses on patients who really need attention."

Investment and payback

For a private clinic with 2,000-6,000 calls/month, multi-specialty:

One-off setup
€2,500-4,500
Monthly
€690-1,290
Per minute
€0.05-0.07
Typical ROI
2.5-4 months

Includes: AI triage trained on 200+ symptoms, integration with your system, multi-location, multi-specialist, centralized dashboard, GDPR + DPA. Custom packages for >5 locations.

Frequently asked questions

Does AI triage replace medical decision?

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NO. AI triage only recommends the right specialist based on described symptoms (abdominal pain → gastro, fever + cough → ENT/Internist). Final diagnosis is always the doctor's. The agent doesn't prescribe or interpret tests.

How does it integrate with our booking system?

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We have connectors for Hipocrate, MedicalApp, eClinical, Google Calendar, Outlook. For custom systems (PHP, .NET, Node), we build the integration in 3-5 days via API/webhook.

What about patients who insist on a human?

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The agent recognizes intent ("I want to talk to someone", insistence, frustration) and transfers immediately. You define hours and operators available. If nobody is available, it auto-schedules a call-back.

GDPR for medical data - how do you handle it?

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EU-only hosting, AES-256 encryption at rest and in transit, configurable retention. Recordings default 30 days, transcripts 1 year. DPA signed per GDPR Art. 28. Data NEVER used for AI training. Full audit log.

Hidden costs?

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No. Transparent billing: setup + subscription + minutes (after included 1,000-3,000 minutes/month in package). We don't bill separately for: voice, LLM, basic integrations. For complex custom integrations (ERP, proprietary systems), we offer separate quote upfront.

Worth it for single-cabinet clinics?

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If you have >800 calls/month or lose patients after hours, yes. Under 500 calls/month it's more efficient to answer yourself - you won't cover the monthly cost.

See how it works for your clinic

Personalized free demo: we build a scenario with your specialists and services. 30 minutes, no obligations.

Book demo