AI Glossary for businesses

Software that answers phone calls with a natural-sounding voice, understands what the caller wants and executes actions (bookings, orders, transfers) without human supervision.

Messaging software that converses in text with customers on WhatsApp, Instagram, Messenger or your website, using an AI model trained on your documents.

Technique where an AI chatbot answers from YOUR documents (catalog, FAQ, policies), not just from what the model learned. That makes it accurate and updatable without retraining.

AI model trained on billions of words that understands and generates natural language. 2026 examples: GPT-5, Claude 4.7, Gemini 2.5 Pro.

Technology that creates a synthetic voice identical to a real person's, based on 30-180 seconds of recording. Used for voice agents, audio branding, dubbing.

Open-source workflow automation platform (alternative to Zapier and Make), which can be self-hosted for free. Connects apps + AI in visual flows.

Database specialized in storing and searching numerical vectors (embeddings) - essential for RAG, AI recommendations, semantic search.

AI system that executes multi-step tasks autonomously: plans, uses tools (CRM, email, calendar), makes decisions and adjusts strategy without constant human supervision.